Bob Rohrman Honda wants to be the best place to buy and service Hondas in all of Indiana, but we know that this is easier said than done. We strive for perfection in everything we do, but this is a customer service industry, and you are the only ones who can judge us based on the quality of your service.
Quite frankly, we need your help. We need to hear from our customers if we are going to be able to grow in the right directions. Let us know if we did a good job and if there was something that we could improve on. With your help we can create a better dealership.
Had car worked on at Rohrman Honda in Lafayette, IN on Mon, Aug. 20th, 2012. They provided a referral to a towing company that did a great job (Jim's Garage, (765) 447-2626), gave an appointment that was within an hour, took car right in (even though it arrived after the appointment time and many ot...her vehicles were in the garage), diagnosed and fixed problem within about 22 minutes, and here's the best part, they did not charge me, nor would they accept any payment! Many thanks to Crystal (who gave me the appointment), Brad (the Service Advisor), Jeff (the Mechanic) who gave me such great service, and Mr. Rohrman for heading up such a fine dealership. I had feared the car would need a major repair. It was such a relief to be able to safely continue our trip home. If you are from out of town (like I was), and are reading reviews online in a hotel trying to figure out where to get your vehicle repaired (like I was), have no fear about taking it to Bob Rohrman Honda. They're great! Kirk MeekinShow more
07 Aug 2012
I have purchased vehicles from Bob Rohrman Honda in the past and during the summer of 2010 my family and I had to leave Lafayette Indiana to follow my husband's military career. I knew some day we would need another car and I was upset that my favorite dealership would now be out of state. Well...th...is past July the wonderful staff at Bob Rohrman made it possible for me to purchase a vehicle in Indiana and have it delivered to El Paso Texas. I am so confident in my purchases with Bob Rohrman that I purchased my vehicle over the phone and the hardest thing I had to do was decide what color I wanted. I still have family in Indiana so I was able to make a quick trip in to the dealership to sign paperwork and while I was there everyone there was very friendly and accommodating. Thank you again, it was a pleasure to do business. Lindsey WaggonerShow more
11 Feb 2011
Honda Motor Company put a poorly designed seat frame into the 2010 Honda Fit. Both the driver's and passenger's front seats started "popping" within the first few months of car ownership. The Dealership replaced my drivers seat frame but not until I'd made two trips to the service depart...ment, because they didn't know how long it'd take to replace the seat. The dealership was unwilling to lend me a car overnight so that I wouldn't have to take time off work to fix the issue. When the seat frame was replaced, the dash was scratched. The dealer did schedule to have my dash repaired and fixed the frame in the passenger seat. When reassembling the passenger seat, the mechanic didn't put all of the trim back on the seat. I had to make another trip to the dealership to get the trim put back on after it was ordered. Overall, it seems that someone it lacking a little attention to detail. The dealership has made strides in correcting the issues. They've been pleasant to deal with, and try to go above and beyond to get things done timely. Sometimes I think money could be saved by doing the job carefully and correctly the first time. Show more
11 Feb 2011
My wife and I purchased a new 2010 Honda Fit Sport from Justin Thomas at Bob Rohrman Honda. Justin was able to discuss what cars would work best for us after getting to know our family and jobs and what the car would be used for. He wasn't your typical pushy salesman. He was very upfront about th...e costs and value. He doesn't just sell you a car, he solves your transportation needs! Finance dept took a while, but always seems to take longer than I anticipate. I'll review the service dept. in another post.Show more
My wife and I first visited the showroom about a month ago and test drove an Accord and a Civic hybrid. Jeff Whaley was very helpful in thinking about these models. I then had gone on line and looked up specs on various Honda and Toyota models, including size, mileage, options and price informatio...n. I requested and received an on-line price quote for these models. The Honda quotes were significantly below the price suggested by on-line sites such as the Kelley Blue-book site. We went back to Rohrmann this week and did another test drive of the Accord, the Civic, the Civic hybrid and the Toyota Prius. After this we decided on the Honda Civic and purchased it at the price quoted on-line. The price was very good, Jeff was very helpful in thinking about options, Ziebart, etc. and financing options. Overall we were very happy with our purchase and the help that Jeff gave us in this decision.Show more